Customer Testimonials
The mechanic was very knowledgeable and thorough. Everyone we encountered while there was friendly while accommodating our needs.
They’re Johnny on the spot. Good customer service.
Best car buying experience I've ever had! From Kendrick, the knowledgeable salesman who got me exactly what I wanted to Roz the finance manager who got me exactly where I needed to be! They were friendly and fast! I couldn't believe how fast it was. I will definitely be going back there again and again.
Had a great experience they gave me a great discount would definitely recommend!
Clean dealer, up front pricing, no surprises after arranging the deal out of state. Very accommodating of the travel and arrival. Would do buisness there again.
Always quick and professional.
I really appreciate the great customer service and professionalism of purchasing my car at Mazda of Columbia. It was a real pleasure working with Osman Ljeskovica! He was very knowledgeable on everything about the car and I appreciated all the good information and advice he provided. I highly recommend Osman, and Mazda of Columbia to anyone in the market for a new or used automobile! ~ Patricia K.
Super friendly staff and easy process from beginning to end. Loving my new CX-5!!
Wonderful dealership to work with! Nick, the salesman and all other staff were very friendly, helpful and honest. Definitely the best car buying experience I have ever been involved in. Highly recommended! Superb!
The dealership was very helpful in getting us in earlier with our appointment. The staff were very friendly and made sure all of our service needs were taken care of.
I was very impressed with the quick service and hospitality.
fast and friendly
They did absolutely amazing just recently financed a car they got it ready and everything they even cleaned the vehicle out and left me with a full tank of gas, everyone up there is so kind and took care of me and tried to lower the car payments as much as they could I honestly couldn’t have chose a better dealership to go to. May shop there in the future again!
Our local Mazda has really made me feel like part of a family. They took good care of my car in a timely matter and did exactly what they said they were going to do!
Very good customer service, performed excellent service . staffs are very cooperative Highly recommend for excellent service.
Drove into Mazda dealership to make appointment to have vehicle checked out for a rattling noise that just started, especially noisy on bumpy roadways. Michael got me right in and service determined cause & tightened screws. I am pleased with the service that I receive at this dealership.
I was provided with a detail diagnosis of my car. They were quite helpful and friendly. The waiting area is so comfortable with snacks, coffee and other drinks and a tv. Waiting for your car is not boring at all.
My local shop, friendly people and quick turnaround time.
Purchased a new cx-5 with the help of Kim, Roz, and Micah. Thank you for an easy, smooth experience! Will definitely buy from them again in the future!
Mike Dejesus is the nicest service guy. He’s very thorough in explaining things about your cars maintenance. I feel comfortable asking him questions and leaving my car in their care.
Nice and friendly people and very helpful!
Love my Mazda couldn’t have chose a better car thank you guys
I am a repeat customer of the amazing financial manager at machens, Mr. M.G. I once again had unbeatable service from both him and my sales professional, Osman!
I have my car serviced here pretty religiously. Always very satisfied with the techs going above and beyond. Oil changes are priced very reasonable. I thought it was time for new brake pads, however was made aware they were still good. Most places would have charged me anyway, especially with being a woman. I was also made aware I had an oil leak, with pictures and videos as proof. 10/10 recommend. Very honest and friendly people
I've been to Mazda several times in the last year. I didn't buy my Mazda there. I was taking it to other places, and every time there was an issue I would return to Mazda for them to fix others mistakes! I'm so grateful for Michael who is always kind, polite, and to the point of what the problem was. I will not be taking my car anywhere else but Mazda from here on out!!! God Bless, and thank you Michael🫂👍!
Absolutely amazing. I had a fiendly, informative, and quick maintenance visit with the Srrvice Department. I subscribed to the text updates and was never out of the loop. I received a personal video from the factory-trained master technician who worked on my CX-30 and knew my car was in good hands the entire time. Michael D was my service advisor, and I believe Eddie was my technician. (Please correct me if I'm wrong so I can properly thank him by name!)
Amazing how the team helped me find the right car. All were professional and helpful.
Great service! Knowledgeable, helpful, friendly people!
Excellent service from the beginning to end with Ras and Micah!
Our salesperson, Owen and the initial salesperson who helped me over the phone, Kira were very professional and responsive. Overall, we had a very good experience at the dealership. The only reason I took away one star is because the people who do the detailing for the used vehicles (3rd party) did not do a good job. However, our salesperson Owen, jumped in and worked really hard to make sure it was in better shape before we left. It really mattered to him and we were very impressed with his efforts. We were in a big time crunch and he ...
They listened to what we wanted in a vehicle and what our price range was. They worked efficiently and diligently!
Very good service
nice folks to deal with.
Quick and easy car buying experience!
I’ve purchased 2 cars from Joe Machens of Columbia …have been nothing but happy and satisfied with both. Highly recommend and my salesman Owen was awesome!!!
Spectacular place to service or purchase a Mazda! Purchased 2 here recently!
The personnel is very friendly. The manager is great and helpful. This place offers the best prices in the Columbia, Missouri, area.
This place is awesome! The staff are always extremely friendly, professional, and very helpful. Will definitely be coming back to these guys for my next car!
Excellent help and speedy service
The service dept is ALWAYS so accommodating !! They always take such good care of me !
Chandler is awesome!! 👌🏼
Michael in the service department and everybody else I worked with were excellent. He went out of his way to check out some details that saved me money and time. 👍🏼👍🏼🌟🌟🌟🌟🌟
Great service!!!!!
Very easy to schedule service through MyMazda app. Really like the video they take of the inspection of your vehicle and send it to you for review and recommendations. Great service overall.
Everything about this experience was amazing!! I would recommend to anyone looking for a painless car buying experience!!
Excellant
Excellent representative/sales agent was top notch in knowledge of the vehicle, courteous, answered all questions concerning the 3 vehicles we drove, and resulted in a purchase of a Mazda. My first time in a Mazda dealership in decades but I will be a repeat customer due to the high quality of all individuals I dealt with at this location.
Staff are awesome. They take care of everything.
I took my 325i for a recall. The staff was professional. The technician was fast and knowledgeable. The service was excellent.
We had an amazing experience with Frank and his staff at MAZDA of Columbia! They worked with us after our family car was lost to an accident. They communicated promptly and transparently. They utilized all of the resources in their extensive network to help us get mobile again. We would go back and work with them all over again! They will definitely be our source for our next car when that time comes. Thank you, Frank! Thank you, Tarell! Thank you, Roz! Thank you, Mark!
I cannot say enough how great my experience was with Joe Machens. The dealership that I worked with was in the middle of moving the whole dealership and yet I still feel like I was treated well. There was one minor hiccup in the delivery of my car but the whole sales team really went above and beyond to make sure I was taken care of. Mark S, again thank you for your professionalism during this whole transaction. You all are incredible. Derrick thank you for showing me how my car works! Roz thank you so much for all of ...
They did a great job having the paperwork ready for signing to help us move quickly through the transaction. MC Dampier was very responsive to any questions we had and was great to work with.
Courteous, professional the whole way through. Five star recommended. I would purchase through Joe Machens Mitsubishi dealership again. Thanks goes out to Nicholas for his expertise
Everyone was very friendly and helpful! Deric was a pleasant young man to work with.
They did a good job of finding the problem and fixing it. The part was delayed, not the fault of the dealership.
I absolutely loved the service at this place. Everyone super friendly...I was told by another dealership i needed brakes. After diagnostic they let me know exactly what was needed and let.me choose the ones I wanted done. Brakes were not on the list. surprisingly. Most places would have done them and charged me anyway.... I will never go anywhere else♥️.
The service rep was communicating regularly and looked into an extended warranty for me. He was very helpful during this process.
Michael is AWESOME!!! He really knows his business and how to please his customers:) The staff there treated me more like a person than just a customer too. The full circle inspection video was really helpful sent to me after the car was inspected. Great idea to keep customers in the know!!! Super service and feedback too!! He and Kevin were also fantastic keeping me informed on the status of my car after I watched the video. Kevin explained to me after he did the inspection what he discovered and helped me to get a better understanding of what was ...
Service did a very thorough inspection in a short amount of time. Comfortable waiting space.
Good auto and customer service. Willing to work with customer’s requests. I recommend new customers to try them.
I was treated with respect and courtesy. I will return whenever I need service on my car.
Incredible customer service!!! The staff care for me as a person not just a customer. They know my name, they know what I need, they are super helpful.
The whole process was very fast and tge staffs were keen on very detail and kind at the same time.
We had an excellent experience overall. The sales and finance staff were courteous and helpful
Mike in the service department is excellent. He keeps me informed with the progress of my vehicle.
Great experience! Leslie was awesome! Very patient & determined but not pushy! Tyler G. made the process easy and stress-free!
The staff were courteous, the service was prompt and thorough, and the snacks were plentiful.
For the second time I just a few months Tyler Gray ROCKED at taking care of me. Within a few minutes all my questions were answered and my purchase was made. Glenn and Tyler thank you again!!
Very communicative and I liked the video showing what all they found wrong with the car.
Amazing service, nice staff, helpful, nice, nice, nice, Amazing service, nice staff, helpful, kind, knowlegable
Very friendly explained what they were doing to my car. They were clean. Look forward to my return.
Very nice folks but they kept my car for a long time, 4 weeks! But they did an awesome job and my car was great!!!
They were extremely friendly, helpful, and willing to go the extra mile for customer service.
Got car in fast to figure why car wouldn't start. Reasonably priced on repairs.
Very pleasant experience with a very knowledgeable sales staff. Very easy to trade and got a great deal
Michael and the service staff are awesome. I wouldn’t take Mazda any where else.
Fast and thorough service. They always keep me informed of the progress of my vehicle