Customer Testimonials

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Google Jun 19, 2024

The Mazda team far exceeded my expectations! They stuck with me through several test drives, no pushiness, and I would even describe the experience as fun! Eli, Gabe, Micah, Nick and Owen are stellar! I highly recommend the Mazda team!

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Google Jun 19, 2024

I recommend this place %100000. They did above and beyond for me and I have to shoutout Roz. So caring, kind and understanding. They have no clue how appreciative I am of their hard work to get everything worked out for my car. Will now and most definitely forever recommend family, friends and who knows even strangers to come here to get a new/used car. Please ask for Roz if your interested in a car!!! Thank you all so much!!!!!

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Google Jun 18, 2024

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Google Jun 16, 2024

They were very nice and helped us figure out a doable car down payment and monthly payments

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Google Jun 11, 2024

Highly Recommended if you want a no hassle car buying expierence. My sales person, Osman, was honest and a true professional! Very pleased I chose Joe Machens Mazda!

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Google Jun 11, 2024

Nicolas Gavin and Frank Shaffer were a huge help in securing our new family vehicle. Even if you live in St. Louis make sure to check out Mazda of Columbia for top notch customer service. There were zero surprises and excellent communication. Thank you both for your help! We will be back!

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Google Jun 11, 2024

The service department was very quick to respond to my needs. They did an excellent job of diagnosing the problem and got it repaired within a matter of hours. Thank you.

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Google Jun 7, 2024

Michael DeJesus was so honest & pleasant & did not try to take advantage & find problems that were not there!!! I'll go back AND buy my next Mazda there. A rare & great experience!

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Google Jun 5, 2024

(Translated by Google) Excellent customer service, I left the agency pleased with the service provided to my car, my car is in the hands of professionals, thank you (Original) Excelente atención al cliente, sali complacido de la agencia por el servicio realizado a mi auto, mi auto está en manos de profesionales , gracias

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Google May 30, 2024

Glenn is the MAN! He was always quick, helpful and very kind. The rest of the staff was the same way, I purchased a used car before it hit the lot and they still ordered parts to make sure it met the standards required for CPO. The part took a little longer than expected, and within 30 minutes of finding this out he got me a loaner car to use for free which was the 2024 model of my car that I bought. Very happy!

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Google May 30, 2024

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Google May 28, 2024

I would like to thank the Team at Machens Mazda in Columbia Mo. for a wonderful experience in purchasing of a Mazda CX 50. It is an arduous task made much easier by the knowledgeable, courteous, patient, helpful staff . The only idea I have that would have helped the experience, would be a short class on the functions of the new vehicle, as technology changes so much from year to year... Thank you again for a wonderful buying experience..... Robert Fleming...

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Google May 24, 2024

I actually have a Nissan, but I prefer the Mazda service dept. Have had trouble with Nissan service before and the Mazda location always found the problem and fixed it. Everyone is friendly and helpful and explain everything to where I understand what needs to be done.

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Google May 23, 2024

Michael DeJesus is great to work with and very knowledgeable!

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Google May 23, 2024

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Google May 23, 2024

Great experience. I would definitely purchase again from this dealership.

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Google May 20, 2024

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Google May 17, 2024

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Google May 15, 2024

Frank gets things done

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Google May 15, 2024

Quick check-in and quick service. My service manager, Michael, is always helpful and keeps me informed.

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Google May 14, 2024

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Google May 13, 2024

The service department is A+. Fast and efficient.

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Google May 6, 2024

We had a wonderful experience at Mazda of Columbia. From the beginning, Kimberly was a joy to work with in getting my son approved for a new car! She listened and was very understanding as to what we were looking for! Once we were at the dealership, Gabe (and a new hire, sorry can't remember his name) and the salesman Glenn were amazing and made the paperwork process smooth! Will definitely go back if I need a new car or recommend them to anyone!

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Google May 3, 2024

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Google Apr 26, 2024

We worked with Roz and Osman, and they were both amazing! We were able to be sent photos and videos, and have any questions we had answered before even stepping foot on the lot. We gave them the number we needed on payments, and they made it work perfectly. Then because our car was not quite yet ready to take home, they delivered it to our home 3 hours away without charge a few days later. They were very up front about everything, answered all of our questions, and got us exactly what we asked for! It was also the shortest ...

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Google Apr 24, 2024

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Google Apr 19, 2024

Owen did a great job helping me out

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Google Apr 19, 2024

Mike in the service department is awesome !!! He always has a smile on his face and willing to help however needed. I love using the shuttle service to and from work when I drop off my car. They are always on time when picking me up from work. Again always very friendly and happy to help me out.

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Google Apr 17, 2024

Excellent service, honest, accommodating

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Google Apr 16, 2024

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Google Apr 16, 2024

Extremely knowledgeable and super friendly staff. Owen made my visit enjoyable.

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Google Apr 14, 2024

I had a fantastic experience at Mazda of Columbia! The staff were all friendly, patient, and not pushy at all. They answered all my questions thoroughly, especially Shawn, my salesperson. Shawn went above and beyond to find the exact car I wanted, even contacting other dealerships. He also helped me secure a great deal. The entire buying process was smooth and fast. I was even able to sign all the paperwork electronically from home for extra convenience. To top it all off, Shawn personally delivered my car at no extra cost!

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Google Apr 12, 2024

This was the easiest experience. Thanks to Glenn, I found the car I wanted.

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Google Apr 12, 2024

After endless hours of researching and comparing, we decided on a Mazda CX-5. Huge shout out of thanks to Nick at Mazda of Columbia. He helped us get exactly what we were looking for. He has been a dream! Super personable and he answered all of our questions like the pro he is. I believe the true measure of customer service is how a business handles the hiccups. A little problem arose, through no fault of the dealership. They have taken care of the problem and made sure we are happy. It has been a great experience. We highly recommend ...

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Google Apr 5, 2024

Best experience ever buying a new vehicle. Roz was the best ever !

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Google Apr 5, 2024

Best experience ever buy a vehicle. ROZ was the best

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Google Apr 3, 2024

Used the online coupon to get a good price on an oil change. Will have to go back to get tires rotated since you can only use one coupon per visit!

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Google Apr 2, 2024

Very quick and always friendly. Lost a star not with the staff or anything but the massive pot holes in the parking lot!! I don't want my car hitting those and trust the staff to dodge them in my car during a service too. They need some work done to the parking lot for sure.

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Google Mar 31, 2024

Mazda customer service wasn’t greatly helpful when they informed me I would have to have my car towed over 100 miles away when the check engine light came on for warranty work. BUT once connected to Michael at the dealership he made things work simply and easily. I had a bad experience with Luther Mazda in Minneapolis but this was 100% better! They have won over a customer (presuming everything was done well-which I think it was!)

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Google Mar 30, 2024

We had an amazing experience with Frank and his staff at MAZDA of Columbia! They worked with us after our family car was lost to an accident. They communicated promptly and transparently. They utilized all of the resources in their extensive network to help us get mobile again. We would go back and work with them all over again! They will definitely be our source for our next car when that time comes. Thank you, Frank! Thank you, Tarell! Thank you, Roz! Thank you, Mark!

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DealerRater Mar 30, 2024

We had an amazing experience with Frank and his staff at MAZDA of Columbia! They worked with us after our family car was lost to an accident. They communicated promptly and transparently. They utilized all of the resources in their extensive network to help us get mobile again. We would go back and work with them all over again! They will definitely be our source for our next car when that time comes. Thank you, Frank! Thank you, Tarell! Thank you, Roz! Thank you, Mark!

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Google Mar 29, 2024

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Google Mar 28, 2024

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Google Mar 27, 2024

They got me fixed up and shipped my truck out of state. It was a tough deal but they worked through it and followed up. Truck only came with one key fob but wasn’t their fault. All is good!

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Google Mar 26, 2024

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Google Mar 17, 2024

Very friendly and knowledgeable team… extremely smooth buying process without any surprises! I would definitely recommend Mazda of Columbia to my friends and family!

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Google Mar 16, 2024

My salesman Osman.. was good to work with and got me a great trade in value

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Google Mar 11, 2024

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Google Mar 7, 2024

Great staff, made the buying process as easy as one can make such a process. Only had the Seltos for a few now but so far it's been great.

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Google Mar 6, 2024

Fast. Friendly. Courteous.

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Google Mar 6, 2024

Great service and quality customer service. Was very professional and helpful at every stage.

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Google Mar 3, 2024

GREAT PEOPLE EVERYONE IS FRIENDLY AND WILLING TO HELP

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Google Mar 2, 2024

I got a second Mazda CX-5. Nick Gavin was very friendly and helpful, he provided an excellent service and was very patient.

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Google Mar 2, 2024

Joe Machens Mazda/mistubizi on providence was amazing. I had bought from them before about 4 years ago. My vehicle was having problems and when it was checked, I was told it needed a pricey repair. Because the vehicle was older than 10 yrs I didn't want to spend money on it. I ran well for 4 yrs and I got a good deal on it. I was worried about how I was going to afford fixing it or getting a new one. Leslie spoke to me on the phone about my options on my breaks at work. She made me feel ...

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Google Mar 1, 2024

I highly recommend Nick at Mazda of Columbia. On two occasions Nick explained the different models available and did his best to get me in one. He was extra kind to my kiddos and so patient. In the end I wasn't able to find what I needed at Mazda but that is really no fault of anyone...just supply issues. Nick is a good guy and I would recommend my friends to him.

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Google Feb 29, 2024

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Google Feb 29, 2024

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Google Feb 25, 2024

i am well satisfied with the purchase of a Chev Colorado. Everyone was friendly and helpful. Thanks, Joe

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Google Feb 24, 2024

All the people here in this branch are amazing especially to Sir Roz who help us get our dream car 😊. We are so grateful for you guys. Our Mazdi is so pogi(handsome)😍Thank you and God Bless you all💙

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Google Feb 18, 2024

Service department staff, Michael, took care of my most pressing need and kept me in the loop on the timing of tasks.

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Google Feb 16, 2024

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Google Feb 14, 2024

Michael Dejusus was courteous and fulfilled my needs. He made sure to deliver on all things that he promised.

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Google Feb 10, 2024

Thank you Rozz, Ms. Kimberly ,Glenn and Mr. Gabe for your patience, dedication and hardwork to give us the best experience in purchasing our first car 😊😊😊

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Google Feb 8, 2024

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Google Feb 7, 2024

Really awesome experience buying a car from Nick here! The deals are fantastic too and they’re transparent with their pricing 🙂

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Google Feb 3, 2024

DERIC WATERMAN did a great job in finding the vehicle that I was dreaming of! He took his time and was patient with me as I was trying to figure out the best time for me to buy. I will plan to go back again when I am ready for another new model.

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Google Feb 1, 2024

Shawn and Gabe really helped with getting me the best deal

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Google Jan 31, 2024

Excellent service. We bought a new car here. The staff was amazing. They answered all our questions, helped us buy and got us on our way. My husband and I had goofed up and we had to ask them to re-do the paperwork to help. They helped us and got us on our way us second time. We really appreciated their willingness to help us a second time when they didn't have to. Should out to Mark, Nicolas and Ross.

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DealerRater Jan 30, 2024

I cannot say enough how great my experience was with Joe Machens. The dealership that I worked with was in the middle of moving the whole dealership and yet I still feel like I was treated well. There was one minor hiccup in the delivery of my car but the whole sales team really went above and beyond to make sure I was taken care of. Mark S, again thank you for your professionalism during this whole transaction. You all are incredible. Derrick thank you for showing me how my car works! Roz thank you so much for all of ...

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Google Jan 21, 2024

Very Best Place to Buy A Vehicle!! The staff make you feel like family and work with you to find the best deal they can get. I am very happy to have gotten my second vehicle from Roz at Mazda of Columbia.

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Google Jan 20, 2024

Excellent experience purchasing a new Mazda CX5 . Leslie was extremely knowledgeable, kind and helpful throughout the entire process. I couldn’t be more pleased dealing with the Mazda team.

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Google Jan 19, 2024

The customer service is great, great communication. Good timing on the service.

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Google Jan 18, 2024

Joe Machens Mazda helped us out in a huge pinch and fixed a tire for us. We were on our way to St. Louis and had a blowout, had to have car towed to their lot and leave it over night as they were closed. When I went to pick up our vehicle the following day I found out that the technician stayed at work when he was supposed to have gotten off of work 3 hours earlier, due to bad weather. This was an incredibly nice and professional thing to do. If I lived in Columbia, thsi would be the ...

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Google Jan 18, 2024

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Google Jan 16, 2024

I had a great experience with their service. The whole team was easy to work with especially Shawn, our sales person, who was very friendly and helpful.

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Google Jan 16, 2024

The staffs are so friendly, overall transaction is smooth and really fast. Thank you to Ms Kimberly, Roz and Mark for the wonderful experience. It’s my first time in USA and got my first car with less headache, they are really helpful and I made the right choice. Thank you for your service. ❤️😊

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Google Jan 12, 2024

Great service, upfront pricing, courtesy shuttle and drinks, fast, online scheduling, great communication.

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Google Jan 11, 2024

The test drive, purchase went well.

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Google Jan 7, 2024

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Google Jan 6, 2024

Outstanding service. Michael is the best

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Google Jan 3, 2024

I purchased my second Mazda from Joe Machens dealership, a CX-50. Once again my sales person, Leslie, was very helpful with test drives, and demonstrating many of the features that were new to me. The buying process went at a good pace, but not hurried. Tne sales manager, Gabe found some finance options while I was testing. I finally settled on a package that was a good fit. The atmosphere was pretty laid back, friendly. I met many of the crew and they all seemed to work well together. I'm going to order some accessories as well. I recommend ...

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Google Jan 3, 2024

Excellent service from selling associate to finance manager. Comfortable with the experience.

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Google Jan 1, 2024

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Google Dec 31, 2023

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Google Dec 30, 2023

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Google Dec 26, 2023

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Google Dec 25, 2023

Deric was great and helped through out the whole process.

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Google Dec 25, 2023

Great service outstanding

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Google Dec 23, 2023

Got our 1st car here in US, mazda CX50. I got a great deal on my car. Special thanks to Roz he so nice, approachable and knowledgeable about the product and to their staff who helped us they are the best! 😁👍❤️👏☝️

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Google Dec 21, 2023

(Rich Falk) Service is very efficient and informative. They work with me as they go along. The sales dept is absolutely patient, no one is pushy, they merely answer all my questions and don't sit there and wait for a decision. They're available to go to with questions and answers. My salesman kept going out of his way to get answers to every question i had.

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Google Dec 21, 2023

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Google Dec 21, 2023

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Google Dec 20, 2023

Roz was an excellent sales person he was knowledgeable and answered all my the whole team was great.

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Google Dec 19, 2023

I did everything online and Shawn was very helpful. He kept me informed every step of the way I told him a specific price and he was able to get everything done and I really appreciate it and would recommend going to see them

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Google Dec 16, 2023

Deric and Tyler were both great to work with. Even when issues came up after purchasing a used car from them, they were able to get them resolved quickly and went out of their way to make things right- which was greatly appreciated! Will definitely be going back to them for future purchases and would highly recommend them!

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DealerRater Nov 17, 2023

They did a great job having the paperwork ready for signing to help us move quickly through the transaction. MC Dampier was very responsive to any questions we had and was great to work with.

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DealerRater Nov 7, 2023

Courteous, professional the whole way through. Five star recommended. I would purchase through Joe Machens Mitsubishi dealership again. Thanks goes out to Nicholas for his expertise

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DealerRater Nov 5, 2023

Everyone was very friendly and helpful! Deric was a pleasant young man to work with.

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DealerRater Nov 5, 2023

They did a good job of finding the problem and fixing it. The part was delayed, not the fault of the dealership.

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DealerRater Nov 4, 2023

I absolutely loved the service at this place. Everyone super friendly...I was told by another dealership i needed brakes. After diagnostic they let me know exactly what was needed and let.me choose the ones I wanted done. Brakes were not on the list. surprisingly. Most places would have done them and charged me anyway.... I will never go anywhere else♥️.

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